Shirt Responders is operated by A+ Images, Inc. Our A+ Images Terms & Conditions apply to use of this service. The information below explains the Shirt Responders ordering process. Your final reviewed quote records the details for your project.
Requests, quotes and payment
Checkout collects your contact and billing details and uses Square to authorize a temporary card hold for the displayed amount. A hold is not a collected payment. We collect payment only after you approve the final quote and artwork proof and staff confirms the order. Holds can expire; an expired hold or revised charges require a new customer authorization. Your bank controls how quickly a cancelled hold disappears. Separately quoted shipping is not included in an initial merchandise hold. If your printing needs a custom quote before an amount can be calculated, we collect your contact details first and request card authorization after the priced quote is approved.
Submitting a request does not collect payment, reserve supplier inventory or start production. We review the garment mix, artwork, printing, availability, shipping or pickup, and requested timing before issuing a quote and proof. Review the current version and total in your signed-in account before approving. A revised quote requires fresh approval.
Payment follows approval of the current quote and proof. Staff separately confirms production capacity and completion timing before releasing the order to production. An email, upload or payment receipt alone is not a production release.
Artwork and proof approval
Upload artwork only when you own the rights or have permission to use it. Check the spelling, design, print dimensions, placement, garment styles, colors, sizes and quantities shown in your quote and proof. Tell us about changes before approving. Your proof and original artwork stay in your signed-in workspace.
DTF and screen printing have different pricing and capabilities. Specialty ink requirements and exact Pantone matching need staff review; metallics, neons and exact Pantone matches are not available in DTF. DTF is not recommended on polyester fleece because heat pressing can leave a permanent mark. See Help Me Choose.
Pricing and small orders
Garment prices use the selected variation’s MSRP plus decorating. Screen printing below 12 pieces uses the 12–23-piece printing rate plus a $35 screen fee per color. Orders with fewer than six shirts also have a $25 small-order fee. Applicable rush charges, pickup discounts, shipping and tax appear in the quote before approval and payment.
Timing, shipping and pickup
Same-day and next-day approval/payment cutoff is 9 AM Indianapolis time; two or more production days use a 2 PM cutoff, subject to earlier closing days. Timing uses the later of payment and proof approval. The approval/payment day does not count toward next-day and longer production turnaround; weekends and scheduled closures are excluded. Same-day work additionally requires verified local stock and capacity. A requested date is not a confirmed deadline.
Shipping transit is separate from production time. Wait for confirmation that your order is ready at your selected pickup location before traveling. See Shipping & pickup for locations and fulfillment details.
Changes, cancellations and order concerns
Orders cannot be edited or cancelled once approved and paid. Review every detail of your order and proof carefully before approving, including garment styles, sizes, colors, quantities, spelling, logos, artwork, print dimensions and placement. Request corrections before approval. Before approval and payment, contact us about corrections or cancel an unpaid request in your account when that control is available.
Every order is custom made for you and has no resale value, so we do not accept returns. If we make an error and the product does not match your approved order and proof, we will make it right. An order matching the details you approved is not considered incorrect because you approved an unintended size, color, logo, placement or other detail.
For a garment, printing or delivery concern, contact us with your request/order number and a description; photos help us review the issue. Please contact us before returning items so we can confirm the next step. See Returns & order concerns and the linked A+ Images terms.
Questions? Email info@aplusimages.com or call 463-895-5911. Read our Privacy Policy.